FAQs

The range depends on factors such as rider's weight, terrain, and mode of riding. On average, our e-bikes offer a range of 50-112 miles on a single charge. Eco mode typically offers the highest range, while higher speeds or steep terrains may reduce it.

It takes approximately 3.5 to 5 hours to fully charge the battery using a standard charger. We recommend using only the charger provided along with your BLULANS e-bike to ensure safety and optimal performance.

Yes! BLULANS e-bikes are designed to be water-resistant, meaning they can handle light rain and splashes. However, they are not fully waterproof, so we advise against submerging your e-bike in water or riding through heavy downpours for extended periods.

In most regions, a BLULANS e-bike falls under the classification of a Class 2 or Class 3 e-bike, which typically does not require a license. However, local laws can vary, so we recommend checking your city's or state's specific regulations on e-bike usage.

Our e-bikes have a top speed of 15-37 mph, depending on the model and the level of pedal assistance or throttle used.

We offer a 2-year limited warranty on our e-bikes, covering the frame, motor, and electrical components. Accessories come with a 3 to 12 months warranty. For more details on warranty terms, please visit our Warranty Policy page.

Yes, some of our models are designed for off-road adventures. These models feature fat tires and robust suspension systems that can handle a variety of terrains, including dirt trails, sand, and gravel.

Regular maintenance is key to keeping your e-bike in top condition. Here are a few tips:
- Charge the battery regularly even if not in use.
- Keep the tires inflated to the recommended pressure for smoother rides.
- Clean the e-bike regularly, especially after riding in wet or muddy conditions.

If your e-bike arrives damaged, please contact our customer service team immediately at jamesz@blulans.com or +86 15862828077. We will assist you in resolving the issue, including potential replacements or repairs.

Yes, we offer a 15-day return policy. If you're not completely satisfied with your purchase, you can return your e-bike as long as it’s in new condition with fewer than 10 miles on the odometer. Please refer to our Return Policy for detailed terms.

Absolutely! We offer a wide range of replacement parts and accessories. You can find these on our Accessories page or contact customer service for assistance in finding the right part for your model.

Our e-bikes come 90% assembled, and completing the assembly is simple. Each bike includes a step-by-step instruction manual, and we also provide assembly videos on our website for your convenience. If you need further assistance, feel free to contact our support team.

Once your order has shipped, we’ll send you a tracking number via email. You can use this number to track your shipment on the carrier’s website or through our Order Tracking page.

Our e-bikes are designed to accommodate riders weighing up to 254 lbs (115 kg), depending on the model. Please refer to the specific model's product page for more information on weight limits.