BLULANS Return Policy

At BLULANS, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return process under the following conditions:

1. General Return Conditions:

  • Return Window: You can return your e-bike or accessories within 15 days of receiving your order.
  • Condition of Product: To be eligible for a return, the product must be unused, in new condition, and free of any damage or signs of wear. For e-bikes, the odometer should reflect less than 10 miles of use.
  • Packaging: All products must be returned in their original packaging, including manuals and accessories.

2. Non-Returnable Items:

  • Digital Gift Cards: Non-refundable and non-returnable.
  • Final Sale Items: Certain promotional or clearance items may not be eligible for returns.
  • Customized Products: Specially customized products cannot be returned unless there is a manufacturing defect.

3. Return Process:

  • Step 1: Contact BLULANS customer support at jamesz@blulans.com to initiate a return and obtain a Return Authorization (RA) number.
  • Step 2: Once authorized, repackage your item(s) securely in the original box, including all accessories.
  • Step 3: Ship the package using the return label provided or via a preferred carrier. Please note that return shipping costs may apply unless the return is due to a defect or shipping error on our part.
  • Step 4: Upon receiving and inspecting the returned item, a refund will be processed to your original payment method within 7-10 business days.

4. Refunds:

  • Full Refund: A full refund will be issued if the return is due to a manufacturing defect or error in shipping.
  • Partial Refund: If the item is returned in damaged or used condition, the customer is liable for the cost based on the actual loss of parts.

5. Exchanges:

At this time, we do not offer direct exchanges. If you'd like to exchange a product, we recommend returning the original item for a refund and placing a new order.

6. Contact Information

For any questions regarding shipping, or to get an update on your order status, please contact us at:

Email: jamesz@blulans.com
Phone: +86 15862828077