

FAQS
What's the difference between e-bike and assisted bike mode? 
We permanently offer a 2-year warranty for everything of the Hero ebike, including the integrated handlebar. In case of any malfunctions with the integrated headlight or display, you’ll need to remove the entire handlebar. The good news is, we will send you a new handlebar if a replacement is in need. We’ve conducted tests to confirm the water resistance of both the light and display. You can be confident about their protection from water damage as long as they are not fully submerged. As for the carbon fiber bike frame, we offer a 10-year warranty for it.
Who do I ship my item to, if it's broken or damaged? 
We permanently offer a 2-year warranty for everything of the Hero ebike, including the integrated handlebar. In case of any malfunctions with the integrated headlight or display, you’ll need to remove the entire handlebar. The good news is, we will send you a new handlebar if a replacement is in need. We’ve conducted tests to confirm the water resistance of both the light and display. You can be confident about their protection from water damage as long as they are not fully submerged. As for the carbon fiber bike frame, we offer a 10-year warranty for it.
Are ebikes legal on the road and bike paths? 
We permanently offer a 2-year warranty for everything of the Hero ebike, including the integrated handlebar. In case of any malfunctions with the integrated headlight or display, you’ll need to remove the entire handlebar. The good news is, we will send you a new handlebar if a replacement is in need. We’ve conducted tests to confirm the water resistance of both the light and display. You can be confident about their protection from water damage as long as they are not fully submerged. As for the carbon fiber bike frame, we offer a 10-year warranty for it.
where is the controller? In battery? 
We permanently offer a 2-year warranty for everything of the Hero ebike, including the integrated handlebar. In case of any malfunctions with the integrated headlight or display, you’ll need to remove the entire handlebar. The good news is, we will send you a new handlebar if a replacement is in need. We’ve conducted tests to confirm the water resistance of both the light and display. You can be confident about their protection from water damage as long as they are not fully submerged. As for the carbon fiber bike frame, we offer a 10-year warranty for it.